Last updated: 27 August 2026

Change of mind or incorrect size

If you change your mind or pick the wrong size or colour, you can return an item within 14 days of receipt for a store credit.

To be eligible, items must be unworn and unwashed, in original saleable condition with all labels and tags attached. Your packing slip or tax invoice is your proof of purchase.

Change-of-mind returns are credited as a credit note on your account to use on a future order. Original shipping charges are not refunded and return postage is at your cost. Need a different size? Place a new order online for the size you need and we will credit the returned item as soon as it arrives back.

Sale items, hosiery and unders are not eligible for change-of-mind returns.

None of these conditions apply to faulty items. See Faulty items below.

Faulty items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your item arrives damaged or develops a fault, email us at info@totaldance.com.au with your order number and a photo of the issue. We assess faulty claims within 5 working days of the garment arriving back to us. If your claim is approved, we refund the product cost, your original postage and the reasonable cost of returning the faulty item to us. The 14-day window and the unworn and tags-attached conditions above do not apply to faulty items.

Personal and intimate hygiene items

For health and hygiene reasons, hosiery, unders and other intimate items cannot be returned for change of mind once opened or worn. This does not affect your rights if an item is faulty. If you are unsure, email us at info@totaldance.com.au and we will help.

How to return an item

Email us first at info@totaldance.com.au so we know your return is coming, then post it to:

Total Dance
Unit 4, 14 Hamersley Drive
Clyde North VIC 3978

We recommend a tracked service for change-of-mind returns, as we cannot credit items that do not reach us.

Questions

Email info@totaldance.com.au or call 1300 32 6666.